Gastroenterologists In Washington Compassionate Patient-Centric Digestive Care

My experience with WAGI and Dr. Agrawal was generally positive. The wait time from door to procedure was minimal, as Dr. Agrawal's bedside manner was excellent and deserving of a 5-star rating. However, I had a less than ideal experience once I was brought back for the actual colonoscopy.

While the intake nurses were very pleasant, I felt the care and communication declined once I reached the procedural area. There, I was placed on a gurney with several people giving me instructions, but they failed to introduce themselves. It felt more like an assembly line than personalized patient care.

As an RN with 24 years of experience, 14 of those in the operating room, I know the importance of easing a patient's anxiety, especially for a procedure. Simple steps like introductions using AIDET and ensuring patient comfort can go a long way. Instead, I felt rushed through the process, with no consideration given to positioning me comfortably despite my known hip issues.

After the procedure, I experienced significant pain in my left hip, likely due to the improper positioning or a failure to attention of my injuries. This could
have been avoided with better communication and a more deliberate, patient-centered approach.

I would encourage the WAGI team to slow down, use AIDET, and treat each patient as an individual, not just another colonoscopy on the schedule. Attention to these details can make a big difference in the overall patient experience.