Virtual Care FAQs


What is an on-demand virtual visit?

An on-demand virtual visit is a service that allows you to connect with a healthcare provider remotely using video conferencing technology, without scheduling an appointment, providing nearly immediate access to medical care without having to leave home.

How do I schedule an on-demand virtual visit?

No need to schedule, with on-demand visits you can connect with a Gastroenterology provider without a prior appointment! You can start an on-demand virtual visit through our online platform located on www.washgi.com. On-demand virtual visits are currently available 8am-4pm PST Monday-Friday.

What types of medical issues can be addressed through an on-demand virtual visit?

On-demand virtual visits are suitable for most common GI conditions and concerns, similar to those patients would normally be seen for in an office visit. On-demand providers will be able to discuss, diagnose, prescribe treatment, and get you referred to imaging or order labs if necessary. If you are experiencing a medical emergency, please call 911 or visit the nearest emergency room.

What technology do I need for a virtual visit?

You'll need a smartphone, tablet, or computer with a stable internet connection, a camera, and a microphone. There is no need to download any apps or software, the visit will launch directly from the waiting room webpage or from the link that is sent via text and email.

How long will I have to wait to be seen for an on-demand visit?

Wait time will depend on how many patients are in line ahead of you, but most of the time, the wait for existing patients is not too long. If you are new to our practice, we will need to first verify your coverage and pull necessary medical records, which can take up to a full business day. In order to ensure an optimal experience we recommend registering and getting into the virtual queue as early as you can. You will receive a text and email to let you know when the provider is ready to see you, so you do not have to wait in front of your computer screen. Visits are available 8 am-4 pm PST Monday-Friday.

Who can use on-demand visits?

On-demand visits are now available for both new and established patients who are 18 years or older and residents of WA. Patients will need to enter valid insurance coverage in order to use this service, we cannot accommodate cash pay for on-demand visits at this time. There are also some insurance plans that require a referral before a patient can be seen at Washington Gastroenterology, unfortunately, we cannot accommodate plans requiring referrals with on-demand visits at this time. Patients covered by Medicaid will need to first establish care with an in-office visit before using on-demand. We are happy to serve those patients requiring a referral and those not covered by insurance with a scheduled appointment.

How do I pay for an on-demand virtual visit?

You will receive a bill for the portion of the on-demand virtual visit that was not covered by your insurance shortly after your visit. This bill will provide options and instructions for submitting payment.

What if I need a prescription during a virtual visit?

If a prescription is necessary, the healthcare provider will send it directly to your preferred pharmacy.

Can I use on-demand virtual visits for emergency situations?

No, on-demand virtual visits are not suitable for emergencies. In case of a medical emergency, please call 911 or visit the nearest emergency room. If you have an urgent GI concern, that is not an emergency but needs timely attention, on-demand visits may be a great alternative to visiting an urgent care or emergency department.

Can I choose a specific healthcare provider for my virtual visit?

You will not be able to select a specific provider for an on-demand visit, but rest assured that our on-demand visit clinicians are the same incredible staff that provide our scheduled telehealth visits today.

What if I experience technical difficulties during the virtual visit?

Once you complete the online registration you will see a confirmation page stating that you are now in the virtual waiting room. When the provider is ready to start your visit the video connection will automatically start from this page. You will also receive a text and an email, to the number and address provided during registration, letting you know the provider is ready to begin and providing a direct link to join your virtual visit. The provider may try to call you directly at the phone number provided if there continues to be difficulty connecting.

Is my personal health information secure during a virtual visit?

Yes, we prioritize the security and confidentiality of your health information. Our virtual visit platform complies with privacy regulations, and all communication is encrypted to ensure the protection of your data.